Returns Overview

We want you to feel confident in your purchase. Due to the size, weight, and shipping requirements of safes, all returns must follow the guidelines below.

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Eligibility for Returns

• Returns must be requested within 30 days of delivery
Item must be:
• Unused
• In original condition
• In original packaging
Custom orders, special-order items, and installed safes are non-returnable

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Return Authorization Required

• All returns require prior approval
• To request a return, contact: customersupport@cannonsecurityproducts.com
• Do not ship products back without authorization

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Return Shipping & Fees

• Customer is responsible for return shipping costs
• A restocking fee (up to 15–25%) may apply
• Original shipping charges are non-refundable
Heavy freight items (gun safes) may require:
• Freight carrier coordination
• Liftgate or pallet return service

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Damaged or Defective Items

• Inspect your order upon delivery
• If your item arrives damaged:
• Note damage on the delivery receipt
• Take photos immediately
• Contact us within 48 hours
We will:
• Replace the item, or
• Provide parts/service support, depending on the issue
• Freight damage concealed or exposed is the responsibility of the customers when they have accpeted or signed for product

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Refused Deliveries

If a shipment is refused:
• Return shipping fees will be deducted
• A restocking fee may apply

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Exchanges

We do not offer direct exchanges. To change products:
• Return the original item (if eligible)
• Place a new order

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Refunds

Once your return is received and inspected:
• Approved refunds are issued to your original payment method
• Processing time: 5–10 business days
Refunds may be reduced by:
• Shipping costs
• Restocking fees
• Damage or missing packaging

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Non-Returnable Items

• Installed safes
• Customized or modified products
• Clearance or final sale items
• Products damaged after delivery due to misuse

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Warranty Support

Many products include manufacturer warranties. If your issue is related to:
• Lock failure
• Mechanical defect
• Electrical components

We may direct you to warranty service instead of a return.